There is an old adage that simply states: “when you least expect it, expect it”. That is why our Crossfield service team offers, quality, dependable, emergency service 24 hours a day, 7 days a week, 365 days a year. Our highly trained technicians skillfully service all types of heating and air conditioning equipment (even if we didn’t install it), and our service vehicles are fully stocked.

We stop and take the time to answer our customer’s questions and to listen to their concerns. We offer tips on energy conservation and ways to increase your home’s comfort level and also explain the importance of routine maintenance, to try and eliminate those unwanted, unscheduled repair bills. With our radio dispatch and digital paging systems we are able to consistently provide quick response to our customer’s needs and provide convenient scheduling.

Our “Customer Assurance Pricing” program ensures all customers of upfront pricing that eliminates surprises on their repair bills, and our Comfort Club members enjoy peace of mind, knowing that priority service without the worry of unexpected repair costs are just a phone call away.

RESPECT

We believe that the installation process begins and ends with respect for our customer. From respect of how valuable our customer’s time is, by arriving promptly and completing the project in a timely fashion, to respecting the idea that this is a big investment for the customer, and if they have questions about the installation process we’ll stop what we’re doing and answer their questions. We respect the trust customers place in us by allowing us into their home. That is why we protect flooring and furnishings during the installation and clean-up the job-site upon completion. Courteous, neat, friendly, these are adjectives we’ve received from customers describing our technicians and we believe it all begins with respect.

CROSSFIELD INSTALLATION DIFFERENCE

Many times you’ll hear that a piece of equipment is installed per Code. Codes are very important because they insure that the equipment is operating safely for the homeowner, but “code” does not address the issues of efficiency or comfort. At Crossfield, our technicians use “code” as a starting point, not as an ending. Our installation process ensures that all the manufacturer’s specifications are met and that the equipment is operating at peak performance levels. The technicians pay attention to the small details that are often missed such as; duct connections sealed to prevent air leakage, piping properly strapped and supported and transitions made at the correct angle to ensure necessary airflow and easy maintenance access.

HOMEOWNER CHECKLIST

When the installation process is complete the customer training begins. The installation technician walks the customer through the entire installation showing them proper equipment operation and maintenance, location of important switches or valves, and answering any question the customer may have. If all interested parties are not available at the completion of the installation, or if questions arise after we have left, we gladly return at a later date to continue the training.

CROSSFIELD CRAFTSMANSHIP WARRANTY

At Crossfield we believe the installation process is so important that we warrant our work. All equipment comes with a manufacturer’s warranty, but that only covers what they made. It doesn’t cover any of the piping, wire, circuit breakers, duct work and other material that is used to install the equipment. That is why we have the Crossfield Craftsmanship Warranty. This warranty covers all the material we use to install the comfort equipment and all the duct connections, solder joints, and drain connections we make during the installation process. If these items fail, or break, or leak, we will replace them at no charge.